Terms and Conditions

Disclaimer

The Greener Company website is currently for sale - this does not affect users of the site whatsoever.

Product information is offered in good faith, but should only be regarded as a guide. Confirm any details before making any purchasing or contractual arrangements. E&OE.

The Greener Company cannot accept any liability for errors or omissions on this web site. We make every effort to provide accurate information, but errors and omissions are possible.

Information about products on this web site does not form part of a contract of sale. It is intended to identify the products on sale, not to define them.

Dimensions and other specifications given on this site are mostly as provided by the manufacturer and may be approximate (sometimes manufacturer-supplied information is contradictory). Specifications may change without notice. Please confirm any specific details before ordering.

All prices shown on this website include VAT at the prevailing rate.

All goods and prices are subject to availability from our suppliers.

You can pay by cheque, debit card or credit card. Goods remain the property of the supplier until paid for in full.

Collection

If you would prefer to collect your product(s) from one of our warehouses, you are welcome to do so. Not all of our products are stocked at our main warehouse; we will contact you when your purchase is ready for collection. When collecting your products you will be asked to provide photo identification in the form of a driving licence or passport, this is for security reasons, if you cannot provide this you may be refused collection. We are happy to help you to get the product into your vehicle. Please remember Stoves are both heavy and fragile.

Delivery

Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be complete and in good condition, and we cannot then accept claims for damage in transit or missing items after 48 hours of receipt. If goods are damaged and have been signed for in good condition we will require photographs of the damage.

Ordering

When an order is placed with us you will receive an email with your invoice and details of the products you have ordered. We ask all customers to double check that what has been ordered is correct, we will allow 12 hours after ordering for you to check your order, this applies to internet and telephone orders.

Stove Installation

It is your responsibility to choose a product of appropriate fuel type, chimney needs and dimensions.

Once we have delivered your product, you are responsible for storage and installation.

Solid fuel stoves (eg, wood burning stoves and multifuel stoves) should be fitted by a qualified HETAS engineer. Gas fires should be fitted by a qualified gas engineer. Click on the links to go to the relevant site to source an engineer.
HETAS
Gas Safe Register
We recommend that you do not book a date for fitting until the item has been delivered.
We specialise in supplying stoves and fireplaces at bargain prices. We ask you to help us keep prices low by taking responsibility for ordering the correct item, and clearly specifying any options you require, including the relevant/required free offers.

We are not liable for any costs incurred by you, or for any loss of earnings. For example if a delivery is delayed in anyway and you have to rebook an installer then we are not liable for any extra charges that the installer may charge you. We always recommend that you do not book an installer until you are in receipt of the goods. We are not liable for any loss of earnings as a result of you taking time off work to accept a delivery even if it is late or delayed.

Cancellations and Returns

Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day 'cooling off' period after the day after the product has been delivered.

You have the option to cancel any order between the time of placing it and 7 working days after delivery. Cancellations must be in writing by post or by email

You have the right to receive a refund within 30 days of cancellation. We normally pay refunds within 14 days of cancellation or the goods being returned safely (whichever is the later).

You are advised to retain the packaging. You will find it difficult to return the item without appropriate packaging.

The goods must not have been fitted, installed or used in any way.

The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition.

Our Returns Policy

We strive to supply goods in excellent condition. Stoves and fireplaces are both heavy and fragile, and need careful handling until installed.

We will repair or replace (for free) any item found defective or damaged before delivery or during unloading. This is in addition to your manufacturer's guarantee.

We cannot accept return of products which are damaged after delivery.

When choosing a carrier to return your goods to us, you must make sure that Stoves Direct are allowed to open and 

The cost of returning the item to us is your responsibility. Returned items to us must be sent by recorded delivery.

Your package will not be accepted by our warehouse unless a valid Returns form has been completed and you have received a Returns number from us.

Please see the Returns page for details of our returns procedure.

We regret that we are currently unable to participate in the UK VAT Retail Export Scheme.

All spare parts are non returnable and non refundable due to being a special order.

Other Information

Contract of Sale between the Purchaser and the Seller begins when the Seller notifies the Purchaser of despatch.

WEEE (Waste Electrical and Electronic Equipment) Regulations Click Here for Details